~ Credit union strengthens digital banking with new financial wellness tools, unified account views, and enhanced security ~
TROY, Mich.-Directions Credit Union (‘Directions’ – asset size of $1.3 billion) has selected Mahalo Banking to elevate its digital banking experience with deeper Corelation Keystone integration, industry-leading security, and a uniquely collaborative support model designed to empower both staff and members.
“Mahalo stood apart for their intuitive understanding of credit union operations and dedication to driving our mission forward,” said Barry Shaner, President and CEO of Directions. “We heard again and again from other credit unions that Mahalo’s team truly listens, builds solutions that work, and acts as a true partner. That commitment, combined with their great track record on core integration and security, gave us complete confidence in choosing their platform.”
Key upgrades will allow Directions’ members access to a range of highly requested new features once the Mahalo platform is live. Debit and credit card controls will now be fully incorporated into the online and mobile experience, while robust account aggregation will offer members a centralized financial view —meeting the growing demand for simplified money management. Members will also benefit from personalized tools such as transaction comments, expanded financial wellness and budgeting resources, and Youth Banking options to help families teach financial literacy and healthy saving habits.
“More and more, members expect a seamless way to manage all of their finances in one place, including accounts held at other institutions,” added Sonja Delaney, Chief Strategy Officer at Directions. “Mahalo’s platform makes that simple, while also giving members confidence that their information is secure at every step.”
“Directions’ approach reflects what we love most about working with credit unions: a shared focus on serving members first,” said Denny Howell, COO at Mahalo. “We take pride in being a trusted partner credit unions can rely on, and our goal is to deliver secure, innovative digital banking that helps them deepen relationships and stay competitive. We’re thrilled to support Directions CU on this next chapter of their digital journey.”
About directions CU
Directions Credit Union has been a cornerstone of our community since 1953, dedicated to building financially strong communities through genuine partnerships and financial compassion. With 21 branches across Toledo, Central Ohio and Southeast Michigan we serve our 100,000 members, offering consumer-friendly products and services that empower smart and secure saving and spending. Membership is open to individuals and businesses in various counties in Ohio and Michigan, including Wood, Fulton, Lucas, Huron, Ashland, Richland, Wayne, Know, Tuscarawas, Crawford, Erie, Lorain, Medina, Morrow, Ottawa, Sandusky, and Seneca counties in Ohio and Lenawee and Monroe Counties in Michigan. We work cooperatively to create a brighter financial future and ensure our members and communities thrive. Learn more by visiting directionscu.org.
About Mahalo Banking
Mahalo Banking provides online and mobile banking solutions for credit unions. Based in Troy, Mich., the Mahalo platform is designed and built on superior architecture with deep integration to core processing, providing security and a robust feature set across all delivery channels for a true omni experience. Mahalo offers the industry’s first and only online banking solution to fully integrate comprehensive neurodiverse functionality directly into its platform. This inclusive approach allows credit unions to support and embrace all members and accommodate their unique needs.
For more information about Mahalo Banking, please visit us at mahalobanking.com, or connect via LinkedIn.
